User passwords are a hot topic with any organization, especially when it involves someone else having access to your password and information. One IMF member is searching for feedback on their Service Desk and Technical Support operations. Specifically, their issue revolves around attaining users’ passwords when troubleshooting their boxes. They would like answers and insight for the following questions:
- Are there instances where it doesn’t make sense to not have the user’s password?
- How do you handle troubleshooting an issue as the user under their profile?
IMF members who have experience in this field, or any knowledge they would like to share, should register to participate on the Connect call*. You can register by logging into TheIMF.com and visiting our Events page.
*Connects are member-requested, small group discussion calls focused on your IT topic. These calls are vendor-free and allow you to address your company’s challenges by leveraging the knowledge and experience of your peers. This allows you to: 1) Avoid or reduce costs incurred through the wrong approach or methodology to a specific issue; 2) Learn through the experience of others on a new initiative or project; 3) Build professional networks of peers for ongoing information sharing.
